PLEY's dashboard brings customer feedback data to life through real-time visualizations, enabling hospitality businesses to uncover patterns and trends across multiple locations. By aggregating and categorizing data points—such as customer satisfaction scores, response frequencies, and trending concerns—the dashboard displays insights in color-coded charts, line graphs, and heat maps. This approach empowers managers to easily compare performance, identify areas needing attention, and act on customer feedback efficiently. The visual design is tailored for intuitive interaction, featuring customizable filters that adapt to each business's unique metrics, making data analysis accessible and actionable for non-technical users. After wireframing the data to organize it effectively, I created interactive prototypes using Vanilla JavaScript and jQuery libraries to test the dashboard in realistic environments before the engineering team developed the data structure.
2016
PLEY
Customer feedback management system
- Feedback Trend Tracker: The combination of line charts and bar charts for average customer feedback score by categories at each store location. The system incorporates alerts on declining trends, triggering notifications to regional managers for timely intervention.
- Store Feedback Ranking: A straightforward yet impactful bar chart that ranks store locations based on feedback. The prototype was created using a blend of vanilla JavaScript and jQuery, allowing for more realistic user experience explorations.
- Product design for a POC: Developed screen designs for business owners and investors to refine the business strategy.
- Creating a Coded Prototype: Crafted a prototype using HTML, CSS, and JavaScript (Angular and jQuery) for UX refinements and clearer explanation of the vision.
