Is the chatbot a hype of the past? What are the key takeaways?

Why did people get excited about chatbots? Facebook debuted its Messenger bot platform in April 2016, and Google announced its Google Assistant in May 2016. During this time, I was on the team that launched The Wall Street Journal bot, which partnered with Facebook, and I witnessed how people’s expectations got so inflated. Unlike regular […]

Slack goes from kooky chat room to imperative corporate pipeline

Since email became the major communication channel in the 1990s, the centralized inbox where users can access all of their conversation history literally also became the work communication hub. Decades later, emails are much more populous and filled with spam and marketing newsletters; the centralized inbox has become a symbol of unproductivity. Slack, the workplace […]

Lemonade: Complex insurance quotes in less than 90 seconds

I recently worked on a redesign proposal for an insurance company’s website and I learned about the young ambitious company, Lemonade. Lemonada, founded in 2015 and the service launched in the fall of 2016, raised $120 million from SoftBank in late 2017. The company keeps its service “free-from-legacy systems” and makes its interfaces mobile-first, in […]