Robinhood debuted as a sleek and intuitive mobile trading app without any commission fees and introduced trading habits to millennials in 2014. The company is now valued at about $5.6 billion in a new funding round. In 3 years, Robinhood has executed $75 billion in transactions and amassed more than 2 million users. The app now provides a ‘Gold’ subscription service to let users trade on margin and access after-hour trading, as well as crypto trading in certain states, option trades, and a web app version. I am also a user and wanted to understand how the app successfully translated complex stock trading to entry level users.
Onboarding Users to Sign Up and Link Their Bank
The app requires signup and a deposit from a user’s bank to initiate. Although users who end up downloading the app must have a strong reason to download, it is critical to keep them and get them onboarded. Out of 4 onboarding slides in the app, the first welcome slide is almost empty and does not even have the app’s value proposition copy; It simply says welcome and the other focuses are on “Swipe left to learn more”, “Sign Up”, and “Log In”. Knowing the user journey before downloading the app where users probably have seen a lot of messaging in the app store, ads, or published articles, Robinhood is able to make the initial page extremely simple just to highlight the call to action.
In April 2018, Nordstrom opened a brand new men’s store in Midtown Manhattan. The store opened prior to a larger women’s store across Broadway, which plans to open in Fall of 2019. Nordstrom initially planned to house all in the same unopened building, but they felt more confident with dedicating additional space which resulted this 47,000-square-foot annex dedicated to men’s.
While market expectations for the retail industry have been low, Nordstrom outperformed for some of the recent quarters. The brand new men’s store and forthcoming women’s store are, for Nordstrom, not only a gamble for stepping into New York City, which has been the biggest Nordstrom online market, but also for a brick and mortar retail renaissance.
Hybrid of High and Low
The store was filled with high-end brands such as COMME des GARÇONS, Balenciaga, Gucci but there were also more reasonably priced items from Vans, Adidas, and Samuelsohn. For example, each brand features uniquely designed display furniture and decor and were carefully placed at the shoes area in the basement. The college of different brands and furniture was carefully orchestrated so that walking unstraight paths through the setup was exciting; each item came to my attention very well.
I recently worked on a redesign proposal for an insurance company’s website and I learned about the young ambitious company, Lemonade. Lemonada, founded in 2015 and the service launched in the fall of 2016, raised $120 million from SoftBank in late 2017. The company keeps its service “free-from-legacy systems” and makes its interfaces mobile-first, in order to appeal to younger demographics.
I have always avoided insurance sites or kept contact as minimal as possible due to preconceptions that I have about insurance products. My first preconception is that insurance companies come up with excuses not to pay even with incidents that appear to be covered by their terms. My second preconception is that insurance products are confusing and the burden is on the consumer to read carefully to find products that are a good match for them. Therefore, consumers don’t know what they are actually covered for and they won’t get proper returns as they are advertised.
After playing the first Monument Valley, I purchased an iPad specifically to play the second together with my baby daughter. Coincidently, the story was about a journey of a mother, Ro and her child learning tricks to guide their way little by little. This gradually growing narrative marries well together with the incremental skill-building that players go through.
Incremental Introduction of Game Mechanics
Linelight, the award-winning puzzle game, is a good example how a game can introduce complex mechanics without instructions. In Linelight, a player encounters a single short linear light on a dark line leading to a brighter orange light on the opposite side. With limited options available, the player blindly tries basic keyboard inputs, and then figures out that the game objective is to lead the linear light to the orange light using arrow keys. As stages progress, more complex mechanics are introduced with more complex routes. Linelight maintains the balance between complexity and clarity, which is one of the biggest challenges in game design.
Amazon has opened several bookstores nationwide and 2 locations in New York City. There were a lot of questions and speculations for the online mammoth Amazon’s first brick-and-mortar bookstores, especially since they opened prior to the opening of a much more revolutionary cashier-less Amazon Go. I visited 2 locations in New York City, and I wanted to see whether they project the future of retail and learn from it.
The stores are 5,200 square feet for the 34th St. location and 4,000 square feet for the Columbus Circus location. Both locations were decently crowded even though the Columbus Circus location is located on the 3rd floor of the shopping mall. At first glance, they look much like a conventional bookstore, but there are some takeaways in details.
I recently went to the show “In & Of Itself” performed and written by award-winning magician and performing artist Derek Delgaudio, and directed by Frank Oz. The show was highly acclaimed by numbers of reviewers including Time Out, which rated it four stars. The show was a hybrid of an illusion and a performing art, maybe a little more toward a performing art. I was impressed by the effective uses of foreshadowing and unpredictable interaction with the audience; Although the show was slow throughout, the audience was completely engaged at the end. These methods for managing expectations can be applied to the general experience of design, and I wanted to take some of my findings in notes.
SPOILER ALERT: If you are interested in the show and have not watched yet, PLEASE DO NOT READ THE REST.
Since Alaska Airlines first announced its acquisition of Virgin America in 2016, I have wanted to revisit Virgin America’s revolutionary website before it disappears. The design collaboration between the design firm, Work & Co., and the Virgin America team achieved numbers of awards and praises by numerous media. According to Work & Co., the redesign resulted in a 14% increase in the general conversion rate, a 20% decrease in the web-related phone calls, and a 3x increase in the mobile conversation. I used this redesign as a case study to learn a lot about a customer-centric airlines’ web experience and applied learnings for several design proposals as well.
In the redesign project, one of the key goals for Virgin America was to increase user conversions in mobile and tablet devices. Rather than web-plus-app approach, the team invested mostly on a responsive web. The trend then was to rely on a mobile native app for usability in smartphones, but it also costed a lot to promote the app to users in order to get them to download.
In the new design, the iconic large clear buttons work seamlessly both in desktop and in mobile, and the experience is as if each page was a well designed presentation of slides. For branding, the design is illustration-heavy without using pictures, which orchestrated a fun and sleek image. Alt the same time, it also helped reduce loading time. According to Work & Co., the Virgin America website recorded a 2 seconds site-loading benchmark which was the fastest loading airlines website. This effective design system is the outcome of the unique team structure of Work & Co., where engineers and designers do not only work together but they also manage projects and client satisfaction by themselves.
Below, I would like to list some of my findings that I admire about the design.
After years of struggle with its negative impressions and lack of revenue streams, Twitter had its first profitable quarter after its IPO in 2013. Targeted ads were much more effective and daily active users (or DAU) continued to grow for the last five terms. Some interesting facts from the report can be found in the Reuters’ article. From a product design perspective, I wanted to observe the UX efforts Twitter made. The following topics are only small portions of what I have noticed, but there is a lot that we, as designers, can learn and apply for product designs.
Feed organization and “In case you missed it”
Twitter has been actively updating its logic behind the feed, and algorithms now take a bigger role to optimize the classic time-based feed. Although Twitter still emphasizes a real-time content platform unlike Instagram and Facebook, the introduction of non-chronological feed has confused some users. WIRED UK even published an article explaining how to disable the non-chronological order. However, in reality, only “fewer than 2 percent of all users opted out of the algorithmic timeline” according to Slate’s article.
There are 3 main areas in Twitter feeds, organizing tweets based on scores. Factors that can affect visibility include: whether a tweet is recent, has strong engagement, if the user has had interaction with the author, if they have a close relationship to the author, or if they are active on Twitter recently.
1. Spotify creates a playlist both from your history and a from specific song
Spotify is about discovering new songs based on its recommendation engine that is articulated by user search and compilation and its own recommendation engine.
* More than 40 million listeners have used Discover Weekly by May 2016, since its launch on July 2015. (Source by Spotify’s release)
In this context, there are two main user cases:
The first user explores curated playlists such as Discover Weekly or Daily Mix, and the second user heads to the specific artist and explores popular songs by the artist. Taking either path, Spotify leads users to discover a new song. The new song can be added or used to create new a playlist based on the song. This introduces users to a new cycle of discovery. With each interaction, this endless cycle makes for a better personalization experience.
Small gimmicks such as a press-hold-to-preview makes the endless chaining of playlists flow frictionlessly. With this, users can preview and observe new playlists or songs without disrupting their current listening experience.
Yahoo Finance is known for the simple interface and the destination app for basic stock app. Its unique users, which exceeds 70 million unique users per month, set distance to its competitors such as MSN Money, CNN Money, and Google Finance.